Shipping Policy

Cat Supplies and More! ships most orders via USPS at Priority Mail rate.  We ship larger packages, or at a customer's request, via UPS. Every product we ship is packed according to shipping standards and insured for the value of the product. Since we ship according to standards, all shipping claims will be brought directly to USPS or UPS. Please contact us with any questions regarding this. See Shipping Damages for more information.

WE DO SHIP OUTSIDE THE US!! If you are ordering from outside the US, please email us at first! 

Shipping charges typically include the following:

  • packing materials, including box, tape, stuffing, etc.
  • printing costs for a label and an invoice
  • time to package and tape, plus time to create the label
  • time and gas to get the package to the shipper

Shipping rates are as follows*:

  • $0.00 - $24.99 total purchase price = $8.50 shipping charge
  • $25.00 - $69.99 total purchase price = $15.00 shipping charge
  • $70 - $89.99 total purchase price = $20 shipping charge
  • $90 and up total purchase price = free shipping

*Surcharges may apply if the product is large, heavy, and/or requires irregular packaging.

    All orders shipped within Connecticut are subject to 6.35% State Sales Tax which will be automatically calculated into your grand total.

    We strive to ship our products within 1-2 business days. If an order is placed early in a business day it usually ships out same day. If a partial order is shipped separately or backordered you will be emailed with additional tracking numbers or notified of the backorder date and when the item is expected to ship.

    Orders will not be processed on weekends or holidays.

    Refund Policy:

    We will refund the purchase price--not including shipping & handling--for any item returned which does not meet your expectations, as long as the item has not been damaged or used in any way. If your product arrives damaged, we will refund the cost plus shipping. 

    Shipping Damages:

    All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually USPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.

    Of course if the incorrect product is shipped, or the product is defective, we will correct it.

    Sales Tax:

      Connecticut =  6.35 %

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